Privacy Policy
Effective Date: 1 March 2025
Last Updated: 31 March 2025
Your privacy is important to us. This Privacy Policy outlines how Diaspora Therapies collects, uses, discloses, and protects your personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Our Commitment to Your Privacy
Diaspora Therapies is committed to safeguarding the privacy of individuals and managing personal information responsibly. Our commitment includes:
- Complying with Australian privacy law
- Maintaining secure systems for handling personal data
- Providing training to staff on privacy obligations
- Ensuring clients understand how their data is collected and used
2. What Personal Information We Collect
Depending on your interaction with Diaspora Therapies, we may collect the following types of information:
- Name and contact details (email, phone number)
- Demographic information (e.g. age, suburb)
- Health and mental well-being information (relevant to therapy)
- Payment and billing details
- Website usage data and preferences via cookies or similar technologies
This information is collected directly from you when you:
- Make a booking or contact us through the website
- Fill in intake forms
- Participate in therapy sessions
- Subscribe to newsletters or download resources
- Interact with our content online
3. Use of Personal Information
We use your information to:
- Deliver psychotherapy services and manage your care
- Respond to inquiries or complaints
- Send relevant updates, newsletters, and resources (opt-out available)
- Process payments and administer appointments
- Improve our services and website performance
- Meet legal, ethical, and professional obligations
We will not sell your personal information or use it in ways inconsistent with this policy without your consent.
4. Disclosure of Personal Information
Your personal information may be shared only when necessary and under the following circumstances:
- With third-party service providers (e.g. payment systems, telehealth platforms)
- When required by law or professional obligation (e.g. risk of harm, court order)
- For administrative purposes with trusted providers (e.g. website support)
Wherever third parties are involved, we take steps to ensure they follow equivalent standards of privacy and confidentiality.
5. Data Storage and Security
We use secure digital systems to store and manage your personal data. All reasonable measures are taken to protect your information from misuse, interference, loss, unauthorised access, or disclosure.
- Data may be stored on cloud-based platforms hosted in Australia or overseas
- Access to client records is restricted to authorised personnel only
- We regularly review our security practices
We retain information only for as long as needed to provide services or meet legal obligations.
6. Access and Corrections
You may request access to the personal information we hold about you and request corrections if necessary. We will respond to such requests promptly and in accordance with privacy laws.
To request access or corrections, please contact us using the details below.
7. Cookies and Analytics
Diaspora Therapies may use cookies or similar tools to gather website usage statistics. These tools help us understand how visitors engage with the site and improve user experience. You can adjust your browser settings to manage cookie preferences.
8. International Visitors
Diaspora Therapies operates under the laws of New South Wales, Australia. If you access our services from outside Australia, you do so at your own risk and are responsible for complying with local laws.
9. Contact Us About Privacy
If you have a question, concern, or complaint about how we handle your personal information, please contact us:
Diaspora Therapies
Location: Sydney, NSW, Australia
Email: contact@diasporatherapies.com
Website: www.diasporatherapies.com
We aim to resolve privacy concerns promptly and respectfully.